Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, contact us at gameknightapparel@gmail.com. Returns must be approved prior to being sent back. Items returned without prior authorization will not be accepted.

Approved returns should be sent to:

Game Knight Apparel

53 Wheeler Street

Gloucester, MA 01930

Return Shipping & Restocking Fee

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

All approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.

Restocking fees will be waived for items that are defective, damaged, or incorrect due to our error.

 

Return Eligibility

Returns are only accepted for qualifying reasons such as defective, damaged, or incorrect items. Requests for returns due to reasons such as “no longer needed,” “changed mind,” or similar circumstances will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Sale items are final sale and cannot be returned. If you have questions about a specific item, please contact us prior to purchase.

Exchanges

The fastest way to receive a different item is to return the original item (if eligible) and place a new order once the return is approved.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund was approved. If approved, your refund will be issued to your original payment method within 10 business days, less any applicable return shipping costs and the 15% restocking fee (if applicable).

Please note that your bank or credit card provider may take additional time to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at gameknightapparel@gmail.com.